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What residents ask the city to fix

Somerville 311 requests show the everyday friction points residents report through city service channels.

Updated 4 minutes ago1 source curio

Somerville's 311 data records service, information, and feedback requests created through city channels. The raw table is large, so this story starts with a simple question: what kinds of requests show up most often?

The counts below are generated from the mirrored 311 curio and remain tied to the original source dataset. As Curio grows, this kind of story can add time trends, ward comparisons, maps, and plain-language notes about methodology.

311 profile

311 records

1,188,199

Rows reported by the Socrata API

Latest month

10,067

Jun 2026

Not closed

17,244

Open, in progress, or on hold

Updated

Jun 26, 2026

Source data update timestamp

Pinned curiosomervillema/311-service-information-and-feedback-requests-4pyi-uqq6Rows and metadata are captured from the mirrored 311 curio.

What stands out

Information - Various Other is the largest request category in the full dataset, with 450,756 records.

17,244 requests are not marked closed in the current source data.

The story blocks below are generated during the Somerville import and stored in Curio, which keeps the story fast and tied to a specific mirrored curio.

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Monthly 311 volume

Requests created during the latest 12 source months available through the API.

Jul 202510,815
Aug 202511,567
Sep 202511,593
Oct 202510,933
Nov 20258,556
Dec 20258,067
Jan 202611,930
Feb 202612,419
Mar 202611,063
Apr 202611,003
May 202611,565
Jun 202610,067
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Top request categories

The dominant categories are mostly information, parking, trash, public works, and city facilities.

Information - Various Other450,756
Information - Parking195,648
Parking149,242
Trash & Recycling81,725
Information - DPW78,543
City & School Buildings36,733
Sidewalks & Streets34,409
Health & Neighborhood26,898
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Current request status

Most records are closed, but the not-closed counts are useful for operational follow-up.

Closed1,170,955
Open10,538
In Progress6,466
On Hold240
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Request classification

The dataset now includes information, service, and feedback requests.

Information724,947
Service452,376
Feedback10,876
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Requests with ward values

Ward counts exclude records where the source ward value is missing.

Ward 1114,483
Ward 2107,740
Ward 3123,644
Ward 496,256
Ward 5111,833
Ward 6100,796
Ward 779,812
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Civic topic tags

Somerville adds binary topic tags that help group requests by civic theme.

Navigating city services and policies311,012
Public space cleanliness and environmental health22,457
Infrastructure maintenance and repairs20,050
Reliable service delivery12,186
Green space care and maintenance11,094
Noise and activity disturbances3,585
Emergency readiness and response planning2,046
Voting and election information1,834
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Fields used in this story

A compact profile of the core fields used to generate the story blocks.

FieldAPI nameTypeFilledSource note
IDidnumber100%Ticket ID
Request Classificationclassificationtext100%Was this a informational, service, or feedback request
Request Categorycategorytext100%Category of 311 request
Request Typetypetext100%Request type
Origin of Requestorigin_of_requesttext100%Platform the request was created on
Most Recent Statusmost_recent_statustext100%Current Status of the Request
Date Createddate_createdtext100%Date the request was created
Wardwardtext62%Ward associated with the request
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